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Terms & Conditions
1. Service Agreement
- Cleaning Star Services provides residential and commercial cleaning services as requested by the client. By scheduling a service, you confirm that you are authorized to allow access to the premises for cleaning purposes.
2. Booking & Scheduling
- All appointments must be scheduled in advance and are subject to availability.
- We require accurate details regarding your home or business to provide the best service possible.
- Recurring cleaning appointments (weekly, bi-weekly, or monthly) will be scheduled at a mutually agreed time.
3. Payment & Pricing
- Payment is due on or before the day of service unless otherwise agreed upon.
- We accept [credit card, cash, bank transfer, etc.].
- Prices are based on the size and condition of the property; additional fees may apply for excessive clutter or deep cleaning needs beyond the initial estimate.
- Late payments may be subject to additional charges.
4. Cancellation & Rescheduling
- We require a 24-hour notice for any cancellations or rescheduling requests.
- Cancellations made less than 24 hours in advance may be subject to a cancellation fee of [amount or percentage].
- If we arrive for a scheduled cleaning and cannot gain access to the property, a lockout fee may apply.
5. Satisfaction Guarantee
- We strive for 100% customer satisfaction. If you are not satisfied with the service, please notify us within 24 hours, and we will arrange for a touch-up at no extra cost.
- We do not offer refunds but will work to resolve any concerns.
6. Liability & Damages
- Our team exercises the highest level of care when handling your belongings. However, we are not responsible for pre-existing damage or for fragile, unsecured, or high-value items.
- Clients must notify us of any special care instructions for delicate surfaces, furniture, or fixtures.
- Any claims of damage must be reported within 24 hours of service completion.
7. Health & Safety
- Our cleaners are trained professionals who follow strict safety protocols.
- We reserve the right to refuse service if conditions are hazardous, including excessive mold, infestations, or unsafe environments.
- Clients must secure pets during service to ensure the safety of both pets and our staff.
8. Access to Property
- Clients must provide access to the property at the scheduled time.
- If using a key or security code, we ensure the utmost confidentiality and security.
9. Privacy & Confidentiality
- We respect your privacy and will never share your personal or property information with third parties.
- Any client information collected is solely for the purpose of scheduling and providing cleaning services.
10. Changes to Terms & Conditions
- Cleaning Star Services reserves the right to update these terms at any time. Clients will be notified of any significant changes.
Welcome to CleaningStar Services LLC! We offer a comprehensive range of commercial cleaning services designed to meet the unique needs of your business
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